Terms of Service

1. Agreement to Terms

By accessing or using the services of Colette Lee, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

2. Services Provided

We provide:

• Custom website design and development
• Digital business application design (including Airtable solutions)
• Workflow automation and system integration
• Digital consulting services

Services are provided on a project basis with scope defined in individual agreements.

3. Use of Services

Acceptable Use

You agree to:

• Provide accurate and complete information
• Respond to communications in a timely manner
• Provide necessary materials and feedback for project completion
• Use our services for lawful purposes only

Prohibited Use

You may not:

• Use our services for illegal or unauthorized purposes
• Misrepresent your identity or affiliation
• Attempt to reverse engineer our solutions
• Resell or redistribute our work without permission

4. Project Terms

Scope of Work

• Specific project details, timelines, and deliverables will be outlined in separate project agreements
• Changes to project scope may result in additional fees

Client Responsibilities

You are responsible for:

• Providing content, images, and materials as needed
• Timely feedback and approvals
• Final testing and approval of deliverables
• Securing necessary licenses for third-party materials

5. Intellectual Property

Our Property

We retain rights to:

• Our methodologies and processes
• Reusable code libraries and frameworks
• General concepts and techniques

Your Property

You retain rights to:

• Your business information and content
• Materials you provide to us
• The final deliverables after full payment

License Grant

Upon full payment, we grant you a non-exclusive, perpetual license to use the custom work we create for you.

6. Payment Terms

• Payment terms are specified in individual project agreements
• Invoices are due upon receipt unless otherwise specified
• Late payments may result in suspension of services
• All fees are non-refundable unless otherwise stated

7. Confidentiality

Both parties agree to:

• Keep confidential information private
• Use confidential information only for project purposes
• Not disclose confidential information to third parties

8. Warranties and Disclaimers

Our Commitments

We warrant that:

• Services will be performed professionally
• Deliverables will meet agreed specifications
• We have the right to provide the services

Disclaimers

• Services are provided "as is" after delivery
• We do not guarantee specific business results
• We are not responsible for third-party services or platforms
• We do not warrant uninterrupted or error-free operation

9. Limitation of Liability

Our total liability shall not exceed the amount paid for the specific service in question. We are not liable for:

• Indirect, incidental, or consequential damages
• Lost profits or revenue
• Data loss or corruption
• Third-party claims

10. Indemnification

You agree to indemnify and hold us harmless from any claims arising from:

• Your use of our services
• Your violation of these terms
• Your infringement of any third-party rights

11. Termination

Either party may terminate services:

• Upon completion of agreed work
• For breach of these terms
• With written notice as specified in project agreements

Upon termination:

• All outstanding payments become due
• Each party returns confidential materials
• Licensed rights to completed work remain valid

12. General Provisions

Governing Law

These terms are governed by the laws of the state of California, USA.

Entire Agreement

These terms, along with project-specific agreements, constitute the entire agreement between parties.

Severability

If any provision is found unenforceable, the remaining provisions continue in effect.

Modifications

We may modify these terms at any time. Continued use of services constitutes acceptance of modified terms.

13. Text Notifications

By providing your phone number, you consent to receive SMS or text messages from us related to project updates, appointment reminders, support follow-ups, and important service announcements.

Message frequency may vary depending on your activity and communication needs. Standard message and data rates may apply based on your mobile carrier.

You may opt out of receiving text messages at any time by replying “STOP” to any message. If you opt out, we may continue to contact you through other methods such as email.

Your phone number will not be shared with third parties for marketing purposes.

14. Contact Information

For questions about these Terms of Service, contact us at: